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A further 38% of respondents said they had made their purchase due to the chat session itself.
The office staff are nice and everything you request or ask is done.
OCC has been providing live chat support to over 18,000 websites since 2005.
All these attitudes were even more prevalent among respondents who bought online at least weekly.” With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call center.
Not only is this a process improvement but it increases the chances of overall sales (which we’ll get into next! The general trend among users in marketing forums and on blogs is that live chat on a website can generally lead to improved sales numbers.